Senior Banking Resources & Support
For your convenience we’ve grouped together information about how we can serve you and how you can contact us. We’ve also included important links related to protecting your finances, privacy and government programs.
We are here to help
Our team is trained to offer you excellent customer service and to support you with your banking needs.
Some of the ways we can assist you:
- Applying for a mortgage
- Opening an account such as savings, transaction or Guaranteed Investment Certificates (GIC)
- Setting up online banking or mobile banking
- Resetting passwords
- Answering any questions and inquiries about your accounts, and/or mortgages
- How to sign up for paper statements or e-statements
Quick Links
Contact Us
Get in touch
Protect Yourself
Get information to protect yourself
Privacy & Security
Learn more about our privacy and security policy
Resolving Your Concerns
Let us help you resolve your concerns
Powers of Attorney & Joint Bank Accounts
Learn more about the Powers of attourney
Protecting Yourself and Your Finances
Protecting Yourself Against Financial Abuse
Financial abuse is when someone tries to take or control your money or property for their own benefit, not yours.
Protecting Yourself Against Fraud and Scams
A scam or a fraud is any scheme designed to steal your money or your personal information, such as your name, driver’s license, or Social Insurance Number (SIN).
Information about Powers of Attorney and Joint Bank Accounts
It is a good idea to plan ahead for a time when you may need some extra help with your finances. Powers of attorney and joint bank accounts are two common options used for managing financial affairs. You can find out more about the risks and advantages to both here.
Seniors Champion
We have a designated member of our team to help promote Seniors’ interests. If you feel your banking needs are not being met or you have any feedback on how we can best accommodate our Senior customers, please email: [email protected]
You can also call us at 604-331-2238 or Toll Free at 833-318-7878, and we can arrange for you to speak with our Seniors Champion.
Our Commitment to Seniors
Brochures
In addition to the information on our website we have printed brochures available on all our products. We’re happy to share these with you so please let us know the information you would like to receive, and we will mail it to you.
Ways to Contact Us:
- Call Toll Free: 833-309-4860 or in Vancouver 778-309-4860
- Monday to Friday 8:00am to 4:30pm PST
- Email for Deposit Accounts: [email protected]
To better serve you, we are currently transitioning our mortgage customer service system to a new solution. As we work on completing the transition, your customer service support contact will depend on your mortgage number.
If your mortgage number starts with a PS number sequence:
- Peoples Bank Servicing
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone: 866-297-7403
Email: [email protected]
Mail: 1000 – 530 8th AVE SW, Calgary, AB, T2P 3S8
For all other mortgage numbers:
- PARADIGM c/o Peoples Bank
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone: 877-462-3788
Email: [email protected]
Mail: Mortgage Servicing Centre, P.O. Box 351 STN C Kitchener, ON, N2G 3Y9
Fax: 1-888-753-5842
Address:
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4
If you live in the metro-Vancouver area, you can contact us to schedule an in-person meeting at our downtown Vancouver premises located on the corner of Dunsmuir and Hornby.