Contact Us
Deposit Services
e-Savings Accounts, EasyTransaction Account, GICs
Check our FAQs for answers to your most common questions.
Fraud or Identity Theft: If you have concerns about your personal or financial information with Peoples Group, or notice any unusual activity, report it to us immediately at 1-855-683-2881.
Location
Mailing Address
888 Dunsmuir Street
Suite 1400
Vancouver, BC V6C 3K4
Appointments
888 Dunsmuir Street
Suite 100
Vancouver, BC V6C 3K4
Mon-Fri 10:00am-3:00pm PT
Peoples Trust
Telephone Hours: Mon-Fri 5:00am-4:30pm PT
Phone: 604-331-3465
Toll-Free: 800-663-0324
Fax: 604-683-5110
Email: [email protected]
Peoples Bank
Telephone hours: Mon-Fri 5:00am-4:30pm PT
Phone: 778-309-4860
Toll-Free: 833-309-4860
Fax: 604-683-5110
Email: [email protected]
Prepaid Cards
If you have an issue with a prepaid card that you purchased, please contact the service number listed on the back of your card. If you are having trouble receiving a resolution there, please go through our resolution process or contact us at the details below:
Phone: 604-694-6214
Toll-Free: 855-694-6214
Fax: 604-694-6209
Email: [email protected]
Mortgages
Customer service for current single-family mortgage customers
Check our FAQs for answers to your most common mortgage questions.
If your mortgage number starts with a PS number sequence:
PEOPLES BANK SERVICING
Email: [email protected]
Phone: 866-297-7403
Telephone Hours: Mon-Fri 8:00am – 8:00pm ET
Mail:
Peoples Bank
Mortgage Servicing Centre
1000 – 530 8th AVE SW
Calgary, AB, T2P 3S8
For all other mortgage numbers:
PARADIGM c/o Peoples Bank
Email: [email protected]
Phone: 877-462-3788
Telephone Hours: Mon-Fri 8:00am – 8:00pm ET
Mail:
Paradigm
Mortgage Servicing Centre
P.O. Box 351 STN C
Kitchener, ON N2G 3Y9
Business Account
Existing Customer Support
Customer service for current business banking customers
- Email: [email protected]
- Phone: 604-331-3465
- Toll-Free: 800-663-0324
- Fax: 604-683-5110
- Telephone Hours: Mon-Fri 5:00am-4:30pm PT
Trust Account Services
Existing Customer Support
Customer service for current trust services customers
Email: [email protected]
Existing Customer Support – Multi-family Mortgages
Customer service for multi-family mortgage customers.
If you need to send any physical copies of documents, please reach out to the email below to get the correct mailing address.
Servicing Inquiries
Monthly payment account changes, contact information changes, investigate transaction postings
Email: [email protected]
Annual Requirements
Financial statements, rent rolls, operating statements, undertakings, CMHC
Email: [email protected]
Mortgage Statements
Annual statement, information statement, consolidated statement, bank confirmations
Email: [email protected]
Payout Statements
Email: [email protected]
New Financing Inquiries
For new multi-family mortgage financing Inquiries
Western Canada (including B.C. and Prairies)
Email: [email protected]
Eastern Canada (including Ontario, Quebec and Maritimes)
Email: [email protected]
Cards & Payments
Card Issuing, Merchant Acquiring, Money Movement
New Inquiries
For inquiries on cards and payments products and services
Email: [email protected]
Existing Customer Support
Customer service for current cards and payments customers
Email: [email protected]
Card Issuing
Hours of Operation: Mon-Fri 8:00am – 4:00pm PT
Phone: 604-694-6214
Toll-Free: 855-694-6214
Merchant Acquiring
Hours of Operation: Mon-Fri 8:30am – 5:00pm ET
Phone: 844-304-2083
Trust Account Services
Existing Customer Support
Customer service for current Trust Services customers
Email: t[email protected]
Prepaid Cards
If you have an issue with a prepaid card that you purchased, please contact the service number listed on the back of your card. If you are having trouble receiving a resolution there, please go through our resolution process.
Phone: 604-694-6214
Toll-Free: 855-694-6214
Fax: 604-694-6209
Email: [email protected]
Do you have questions?
Review our FAQs
