Contact Us
Deposit Services
e-Savings Accounts, EasyTransaction Account, GICs
Check our FAQs for answers to your most common questions.
Fraud or Identity Theft: If you have concerns about your personal or financial information with Peoples Group, or notice any unusual activity, report it to us immediately at 1-855-683-2881.
Location
Mailing Address
888 Dunsmuir Street
Suite 1400
Vancouver, BC V6C 3K4
Appointments
888 Dunsmuir Street
Suite 100
Vancouver, BC V6C 3K4
Mon-Fri 10:00am-3:00pm PT
Peoples Trust
Telephone Hours: Mon-Fri 5:00am-4:30pm PT
Phone: 604-331-3465
Toll-Free: 800-663-0324
Fax: 604-683-5110
Email: [email protected]
Peoples Bank
Telephone hours: Mon-Fri 5:00am-4:30pm PT
Phone: 778-309-4860
Toll-Free: 833-309-4860
Fax: 604-683-5110
Email: [email protected]
Prepaid Cards
e-Savings Accounts, EasyTransaction Account, GICs
If you have an issue with a prepaid card that you purchased, please contact the service number listed on the back of your card. If you are having trouble receiving a resolution there, please go through our resolution process or contact us at the details below:
Phone: 604-694-6214
Toll-Free: 855-694-6214
Fax: 604-694-6209
Email: [email protected]
Mortgages
Customer service for current mortgage customers
Check our FAQs for answers to your most common mortgage questions.
If your mortgage number starts with a PS number sequence:
PEOPLES BANK SERVICING
Email: [email protected]
Phone: 866-297-7403
Telephone Hours: Mon-Fri 8:00am – 8:00pm ET
Mail:
Peoples Bank
Mortgage Servicing Centre
1000 – 530 8th AVE SW
Calgary, AB, T2P 3S8
For all other mortgage numbers:
PARADIGM c/o Peoples Bank
Email: [email protected]
Phone: 877-462-3788
Telephone Hours: Mon-Fri 8:00am – 8:00pm ET
Mail:
Paradigm
Mortgage Servicing Centre
P.O. Box 351 STN C
Kitchener, ON N2G 3Y9
Business Account
Existing Customer Support
Customer service for current business banking customers
- Email: [email protected]
- Phone: 604-331-3465
- Toll-Free: 800-663-0324
- Fax: 604-683-5110
- Telephone Hours: Mon-Fri 5:00am-4:30pm PT
Trust Account Services
Existing Customer Support
Customer service for current trust services customers
Email: [email protected]
Existing Customer Support – Multi-family Mortgages
Customer service for multi-family mortgage customers
Servicing Inquiries
Monthly payment account changes, contact information changes, investigate transaction postings
Email: [email protected]
Annual Requirements
Financial statements, rent rolls, operating statements, undertakings, CMHC
Email: [email protected]
Mortgage Statements
Annual statement, information statement, consolidated statement, bank confirmations
Email: [email protected]
Payout Statements
Email: [email protected]
New Financing Inquiries
For new multi-family mortgage financing Inquiries
Western Canada (including B.C. and Prairies)
Email: [email protected]
Eastern Canada (including Ontario, Quebec and Maritimes)
Email: [email protected]
Cards & Payments
Card Issuing, Merchant Acquiring, Money Movement
New Inquiries
For inquiries on cards and payments products and services
Email: [email protected]
Existing Customer Support
Customer service for current cards and payments customers
Email: [email protected]
Card Issuing
Hours of Operation: Mon-Fri 8:00am – 4:00pm PT
Phone: 604-694-6214
Toll-Free: 855-694-6214
Merchant Acquiring
Hours of Operation: Mon-Fri 8:30am – 5:00pm ET
Phone: 844-304-2083
Trust Account Services
Existing Customer Support
Customer service for current Trust Services customers
Email: t[email protected]
Prepaid Cards
If you have an issue with a prepaid card that you purchased, please contact the service number listed on the back of your card. If you are having trouble receiving a resolution there, please go through our resolution process.
Phone: 604-694-6214
Toll-Free: 855-694-6214
Fax: 604-694-6209
Email: [email protected]
Do you have questions?
Review our FAQs
