Account FAQs
General Questions
Peoples Trust Company (Peoples Trust) and Peoples Bank of Canada (Peoples Bank) function as separate, regulated entities under the Peoples Group banner. We are a made-in-Canada financial institution with a collective commitment to innovation and client service.
Peoples Trust is a trade name of Peoples Trust Company and Peoples Bank is a trade name of Peoples Bank of Canada. Peoples Trust Company and Peoples Bank of Canada are each members of the Canada Deposit Insurance Corporation (CDIC). To increase your potential coverage, you may want to keep accounts at both Peoples Bank and Peoples Trust.
We have a slightly different set of products offered through each entity. Learn more about CDIC coverage.
We have corporate offices in Vancouver, Toronto, Calgary and Montreal as well as a public branch located at 100-888 Dunsmuir Street in downtown Vancouver that is open by appointment only between 10am and 3pm Monday to Friday. Please contact us to book an appointment.
Peoples Trust is a trade name of Peoples Trust Company and Peoples Bank is a trade name of Peoples Bank of Canada. Peoples Trust Company and Peoples Bank of Canada are each members of the Canada Deposit Insurance Corporation (CDIC). To increase your potential coverage, you may want to keep accounts at both Peoples Bank and Peoples Trust. Learn more about CDIC coverage.
We take the security of your personal information very seriously. Learn more about our privacy and security.
Peoples Bank and Peoples Trust deposit products are available for Canadian residents only at this time.
Estate Questions
Before our team can process an Estate, our team needs to receive the following documents:
- Original or notarized copy of the provincial death certificate.
- Original or notarized copy of the Will (we may request a Probated Will)
- Letter of instruction from the Executor advising funds disbursement.
- Provincial Death Certificate (original or certified true copy)
- Probated Will (original or certified true copy)
- Certificat de recherche testamentaire
- Registres Des Testaments et Mandats du Barreau du Québec
- Letter of instruction from the Executor advising funds disbursement.
Please mail your documents:
Peoples Trust Company
Attn: Deposit Services Estates
Suite 1400 - 888 Dunsmuir Street
Vancouver BC V6C 3K4
After verifying the documents, our team will mail them back to the Executor's return address.
If you have any questions or need clarification, please call our Deposits Client Services team at 1-800-663-0324 from Monday to Friday, 5:00am to 4:30pm PST, or email [email protected].
Instructions provided by the Executor will depend on the type of account(s) the deceased held, and whether a beneficiary or successor holder designation was made on their registered plans (RRSP/TFSA).
We are unable to disclose any information regarding a deceased client’s account until we receive the physical original or notarized copy of the provincially issued death certificate, and original or notarized copy of the Will. Once received we can discuss the contents of the accounts held at Peoples Group with the Executor of the Estate.
Please send the requested documents by mail to Suite 1400 - 888 Dunsmuir Street, Vancouver BC V6C 3K4, Attention: Deposit Services Estates. After verifying the documents, our team will mail them back to the Executor's return address.
GICs and savings accounts will continue to earn and pay interest up until the date the Estate is processed. Our Estate team will provide the Executor of the Estate with a document stating the interest earned up to the date of death. For registered plans, in some case the beneficiaries on file may need to pay taxes on interest earned after the date of death.
Yes. GICs may be redeemed or transferred as part of the Estate process.
Peoples Trust General Questions
General New Customer/Account Information Questions
If you need to contact the Deposit Services department, here are a few options:
A. Phone: 1-800-663-0324 (toll free) or 604-331-3465, from Monday to Friday 5:00am to 4:30pm (PST).
B. E-mail: [email protected].
C. By appointment only: If you are in the downtown Vancouver area, please call to book an appointment to visit our retail location at 100-888 Dunsmuir Street between 10:00am and 3:00pm. We are appointment based due to staffing capacity, and phone coverage needs.
Peoples Trust’s Acceptable Government Issued Photo Identification List includes but is not limited to the following: Acceptable Identification List.
- If you are using an Android device, the one-time code link within the email received should be opened in the default android browser and not the mail application browser. This can be done while selecting the one-time code option and holding down the button for a few seconds. This should generate a small pop up with options to open in a new browser/tab
OR
- You can click the one-time code option in the mail application and then click on the ellipsis (3 dots) on the top right-hand corner of the screen and select open in browser (chrome)
Both these options create a separate session that can be entered and exited from so you can open the one-time code from the email, return to the session and enter.
If the above does not resolve the issue, we recommend you access the email from a desktop/laptop or if the issue persists, please call us (Vancouver: 604-331-3465, Toll Free: 800-663-0324).
Mail your pre-printed personal cheque (made payable to yourself) to:
Peoples Trust Company
Suite 100 - 888 Dunsmuir Street
Vancouver, BC V6C 3K4
In the memo area of the cheque, please record your confirmation number. Please note that we will use this cheque to set up an external link to your financial institution.
You must provide us with a void cheque, pre-authorized debit form, or payroll direct deposit from your external account. This is an onboarding requirement allowing us to protect the security of your account and to link your account with your external account. Any document provided must be clear to establish this link.
Peoples Trust is required by the Canada Revenue Agency (CRA) to obtain and verify your Social Insurance Number.
Click here for our hold policy.
Anyone who is a Canadian resident that has reached the age of majority in their province may open an account in their own name.
If you have online banking:
- Log into your online banking
- Click on My Profile
- Select Change Address
- Fill out form and submit
If you do not have online banking, please update your information using one of these methods:
- By phone: call 1-800-663-0324, Monday to Friday, 5:00am to 4:30pm PST
or - In writing: please send us a written notice, including your name, account numbers, and new address, to:
Peoples Trust Company
Suite 100 - 888 Dunsmuir Street
Vancouver, BC V6C 3K4
To close a Deposit account at Peoples Trust, please call our Client Services team at 1-800-663-0324 from Monday to Friday, 5:00am to 4:30pm PST.
Alternatively, you can send a written letter of direction with a handwritten signature, that includes your client number and account number to:
Peoples Trust Company
Suite 100 - 888 Dunsmuir Street
Vancouver, BC V6C 3K4
To link an external account, you can provide a void cheque, pre-authorized debit form, or payroll direct deposit form for the account you wish to link, along with a signed and completed External Account Link form, found on our website here.
Please note we may limit the number of accounts you link to your account at Peoples Trust.
If you wish to delete external banking information; this can be done by logging into your online account and deleting the link.
Once you have applied for an account, you will be provided a Reference # for your application. You will not have a log in until we receive your documents for account opening. Once your account is opened, then you will receive an email with your login information.
Our e-Savings accounts are for the purpose of earning interest and are not setup to send or receive Interac e-Transfers. The option is shown through online banking as some clients have a discontinued Peoples Trust EasyTransaction account. We are unfortunately unable to remove the e-Transfer option for clients who do not have the Peoples Trust EasyTransaction account at this time.
A GIC will require an e-Savings account to access your GIC funds upon maturity.
If you currently do not hold any TFSA or RRSP products with us, as an existing client, we still require an application as you open your first Registered Product with Peoples Trust. There are additional questions and specific terms and conditions relating to Registered products that cannot be completed via online banking.
Guaranteed Investment Certificate (GIC) Questions
If instructions for the maturing GIC are not received on the date of maturity the principal and accrued interest will automatically renew for the same term at the posted rate in effect on the maturity date. After the renewal you will have 10 business days to either cancel the transaction or change the term of your investment.
You can provide maturity instructions for your GIC by calling our client services team at 1-800-663-0324 from 5:00AM to 4:30pm PST, Monday to Friday.
If you are unable to call us, we also accept a signed letter of instructions sent to the attention of Deposit Services, via fax at 1-604-683-5110 or via mail at Suite 1400 - 888 Dunsmuir St, Vancouver BC, V6C 3K4
Please note we are unable to disclose account information, process account changes or conduct transactions requested by email.
Click here to view our current rates.
Our GICs are not redeemable prior to maturity. If you think you will require funds prior to the maturity date, you may want to take advantage of our high interest e-Savings account.
To provide maturity instructions, please call our customer service line toll-free at 1-800-663-0324 or 604-331-3465. Unfortunately, we cannot accept maturity instructions online or via email. For the protection of our clients, we need to identify our clients over the phone before making any changes on accounts.
Registered Retirement Savings Plan (RRSP) Questions
All taxpayers with earned or eligible income can invest in RRSPs in their own name at any age up to the end of the year in which they reach age 71. This includes self-employed persons as well as employees and certain non-residents taxable in Canada.
For further information, visit the Government of Canada RRSP information page.
Learn about CRA Annual Contribution limits.
For further information, visit the Government of Canada tax information page.
Yes, however the contribution cannot be more than your RRSP deduction limit for the year. For further information, visit the Government of Canada spousal or common-law partner RRSP page.
Generally, you have over-contributed if your unused contributions are more than your RRSP deduction limit on your Notice of Assessment or Notice of Reassessment plus $2,000.00. The Canada Revenue Agency will charge you a penalty of 1% per month on the over-contribution amount until it is removed from the plan.
Contributions must be made in the taxation year or within 60 days after the end of the year. Contributions made after the first 60 days of the year may be deducted only from that year’s income.
If at the maturity date of the RRSP, you wish to withdraw a portion or the entire plan, you will be subject to a withholding tax as outlined by the Canada Revenue Agency.
When funds are withdrawn from an RRSP, the annuitant is subject to a withholding tax as outlined by Revenue Canada Taxation.
For further information, visit the Government of Canada tax rates on RRSP withdrawals.
RRSPs can be transferred from one institution to another by completing a Transfer Authorization Form. For further information please contact Peoples Trust at 800-663-0324 toll-free, or 604-331-3465 or email us at [email protected].
The Home Buyers' Plan (HBP) is a program that allows you to withdraw from your registered retirement savings plans (RRSPs) to buy or build a qualifying home for yourself or for a specified disabled person.
For further information, visit the Government of Canada's HBP information page.
If instructions for the maturing RRSP are not received on the date of maturity the principal and accrued interest will automatically renew for the same term at the posted rate in effect on the maturity date.
Peoples Trust does not charge any fee to transfer RRSPs to or from another Financial Institution.
CDIC provides separate protection for deposits held in Registered Retirement Savings Plans. Learn more about CDIC coverage.
To calculate coverage, please visit the CDIC Deposit Insurance Calculator.
Currently we do not have a RRSP Savings product. At maturity, you will need to decide whether you wish to renew the RRSP GIC, change the length of the term, withdraw the RRSP via the Home Buyers’ Plan/Lifelong Learning Plan, deregister the RRSP (withholding tax applied), or transfer your RRSP to another Financial Institution.
You are required to transfer your RRSP plan into a RRIF before the end of the calendar year you turn 71.
As Peoples Trust does not offer RRIF accounts, you may transfer your RRSP GIC to another institution that holds RRIFs anytime during the year you turn age 71 without penalty. We will close out your RRSP GIC once the transfer form is received, and we will pay interest up to the date we send your RRSP to the receiving institution that holds the RRIF account.
Please initiate your RRSP to RRIF transfer with the institution you plan to transfer your RRSP to, they will have you complete and sign a form to get the process started. The receiving institution will provide the form to Peoples Trust.
Please arrange your transfer no later than December 1 to allow Peoples Trust and the receiving institution sufficient time to process your transfer.
Tax-Free Savings Account (TFSA) Questions
The Tax-Free Savings Account (TFSA) allows Canadians to save tax-free throughout their lifetime. Each calendar year you can contribute up to a specific amount determined by the CRA and enjoy the benefit of not being taxed on any interest earned.
For further information visit the Government of Canada’s TFSA information page.
Peoples Trust offers a variable rate Tax Free Savings Account as well as 1-5 year non-redeemable TFSA GICs.
The TFSA contribution limit for a given year includes:
- Your annual contribution limit
- Any unused contribution room from previous years
- Any withdrawals made from your TFSA in the previous year
Peoples Trust does not monitor your contribution limits, and it is each individual’s responsibility to keep track of their contribution limits. Please note that your contribution limit applies to all financial institutions.
For further information visit the Government of Canada’s TFSA information page.
An individual is allowed to make withdrawals from their TFSA. To learn about withdrawals and how it affects your contribution room, visit the Government of Canada’s TFSA information page.
TFSAs can be transferred from one institution to another by completing a Direct Transfer Form. For further information please contact Peoples Trust at 1-800-663-0324 (toll-free line) or 1-604-331-3465 (calls within B.C.) or email us at [email protected].
A Successor Holder must be your spouse or common-law partner, and they will take over your TFSA in the event of your death. The TFSA will be transferred to their name.
A Beneficiary can be any individual, including your spouse or your estate. When your TFSA has a beneficiary, in the event of your death, the funds are paid to the beneficiary outside of the TFSA if there is no successor holder listed.
Peoples Trust does not charge any fee to transfer TFSAs to or from another Financial Institution.
CDIC provides separate protection for deposits held in Tax-Free Savings Accounts. Learn more about CDIC coverage.
To calculate coverage, please visit the CDIC Deposit Insurance Calculator.
e-Savings Account Questions
Funds can be deposited into your account by electronic transfer of funds from your externally linked account or by mailing us a cheque.
We do not offer bill payments at this time.
To access your funds from your account you can initiate an electronic transfer of funds to your externally linked financial institution.
Peoples Trust does not charge any monthly fees for the e-Savings Account. Please visit our fees page to see a full list of fees.
One of the features of our online banking system is the ability to have multiple externally linked financial institutions. You will need to provide us with a void cheque and external account link form for each account that you would like to add. Please note, we may limit the number of accounts linked to your profile.
Statement Questions
Monthly statements will be available for all your products in the online banking platform.
To view your e-statements online, log into your online account and select the e-Statement button. Then select “Click here to download your statement”. You then can select and open the statement you would like to view.
Yes, you can download account activity to a number of Personal Financial Management Software programs including Quicken, Quickbooks, Microsoft Money and Simply Accounting. You are also able to download to a Comma Delimited or PDF file.
To do this, go to Account Activity, indicate the accounts you wish to download and the date range then select Advanced Options where you will select what types of transactions you want to download and the format.
You are required to notify Peoples Trust of any errors or omissions in this statement within 30 days of the statement date. If no errors are reported within this timeframe, the statement will be considered correct. If you have any questions regarding your statement, contact us at 604-331-3465 or 1-800-663-0324 or email us at [email protected].
To update your language preference between English and French for your online banking and monthly statements, please email [email protected] or call 1-800-663-0324, Monday to Friday, between 5:00 AM to 4:30 PM PST.
Tax Documentation Information Questions
RRSP tax receipts are issued for new contributions and TD2 transfers. Tax receipts for the current year will be mailed to clients by February 28th of the following year. Tax receipts including the first 60 days of the following year will be mailed to clients by March 15th of that year.
The T-5 form supplied by the Canada Revenue Agency (CRA) provides space for the primary owner. The interest earned can be reported by any of the registered owners. Learn more on the CRA T5 Guide page.
If you require a duplicate of any tax document we produce, please contact us at [email protected] or call 1-800-663-0324, Monday to Friday, between 5:00 AM to 4:30 PM PST.
Online Banking Questions
After we have set up your account, we will provide instructions via email that will walk you through the online activation procedure.
- Click “Sign In”.
- Enter your new customer number
- Enter the temporary password provided
- Follow the prompts
- Note: Your password must be a minimum of 9 and maximum of 30 characters and must include both an upper- and lower-case letter, one number and one special character.
If you have forgotten your password or locked yourself out of online or mobile banking, you can reset it if you have successfully enrolled in 2-step verification. If you have not enabled 2-step verification, please contact us during regular business hours (Monday to Friday 5:00am to 4:30 pm PT) at 604-331-3465 or 1-800-663-0324.
To reset your password, follow these steps:
- Select “Forgot Password” on the login screen
- Enter in your customer number and date of birth
- Select continue
- The 2-step verification code will be sent to your selected method of contact
- Enter in the code you have received
- Select continue
- Verification Code Successfully Validated will be displayed
- Select continue to proceed
- Enter in your new password. Your password must be a minimum of 9 and a maximum of 30 characters. It must include an upper- and lower-case letter, one number and one special character from the following characters @#$-|’!
- Select continue
- Successful password reset screen will be displayed.
- Click “Go to login” to return to login screen to login with new password.
- If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00am to 4:30 pm PT) at 604-331-3465 or 1-800-663-0324
- Check your current balances
- Transfer funds internally
- Transfer funds to external financial institutions
- View your transactions
- View your statements online
- Download activity to your accounting software
Peoples Trust does not charge any fees for online banking.
Scheduled and recurring transfers can set up easily by logging in to your online account and selecting the Transfer button. Simply specify the date range and the frequency of the transfer. You also will have the ability to review all your transfers online.
Transfers can be made to and from your other Financial Institutions. First, we need you to provide us with a void cheque to establish a link to your other bank accounts and then you can log in to your online account and transfers funds at any time. Select the transfer button and complete the transfer information required.
If you have not changed your Online Banking Password in the last 2 years you will be asked to reset your password in Online Banking. If you are logging into the Mobile App, you will be asked to go to Online Banking to update your password first.
2-step verification is an extra layer of security to log into your online banking to protect you and your account information. 2-step verification will replace the security challenge questions. This additional step in the sign in process authenticates you and further secures your login credentials and account information.
In addition to your customer number and password, you will be asked to enter in a code that we will send to you via text message or email, whichever method you prefer.
You can select “Not Now” to skip enrollment however there is a grace period. Once the grace period is finished, you will be required to enroll to login.
To enroll in 2-step verification, follow these steps:
- On the initial login page, enter your customer number and password
- For new clients logging in for your first time, you will be required to acknowledge the Direct Services agreement and change your password to proceed
- Next, you will be prompted to enroll in 2-step verification
- Select your preferred contact method by entering in your contact information.
- A verification code will be sent to your preferred contact method. If you choose not to enable 2-step verification at this time, you can select Not Now. However, you will be prompted to enable this each time you login, so we strongly encourage you to enable this enhanced security feature
- The Verification code is only valid for 10 minutes, if the code is entered after the time has expired, you will need to request a new code
- Enter in your verification code and select continue
- Enrollment complete will be displayed indicating 2-step verification has been successful
- Select continue to login into online banking
- If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00am to 4:30 pm PT) at 604-331-3465 or 1-800-663-0324
If you have not received your verification code, you can select to have it resent to you again. We also recommend checking the contact method information entered. If the contact method information was entered incorrectly, this can be updated from Online or Mobile Banking.
Yes, you can enroll in 2-step verification in Mobile Banking.
If you wish to update your contact methods for 2-step verification after enrollment, follow these steps:
- Login into Online Banking
- Select Profile and Preferences from the menu options (or settings if updating your contact methods in mobile banking)
- Select Change 2-Step Verification information
- Update your contact information
- If you are adding a new method of contact, a verification code will be sent to the selected method to complete enrollment again
- If both methods are entered, you can delete or remove one. You cannot delete or remove both as one contact method needs to be active for 2-step verification.
- If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00am to 4:30 pm PT) at 604-331-3465 or 1-800-663-0324
If you’re requesting to completely reset the contact methods for 2-step verification, we may request additional identification.
To update your language preference between English and French for your online banking and monthly statements, please email [email protected] or call 1-800-663-0324, Monday to Friday, between 5:00 AM to 4:30 PM PT.
Peoples Bank FAQs
General new customer & account information questions
To contact the Deposit Services department, please use one of the following options:
- Phone: 833-309-4860 (toll-free) or 778-309-4860 during business hours from Monday to Friday 5:00am to 4:30pm PT.
- E-mail: [email protected].
- By appointment only: visit our retail location in downtown Vancouver located at Suite 100 – 888 Dunsmuir Street between 10:00am and 3:00pm (Monday to Friday).
Peoples Bank’s Acceptable Government Issued Photo Identification List includes but is not limited to the following: Acceptable Identification List.
- If you are using an Android device, the one-time code link within the email received should be opened in the default android browser and not the mail application browser. This can be done while selecting the one-time code option and holding down the button for a few seconds. This should generate a small pop up with options to open in a new browser/tab
OR
- You can click the one-time code option in the mail application and then click on the ellipsis (3 dots) on the top right-hand corner of the screen and select open in browser (chrome)
Both these options create a separate session that can be entered and exited from so you can open the one-time code from the email, return to the session and enter.
If the above does not resolve the issue, we recommend you access the email from a desktop/laptop or if the issue persists, please call us (Vancouver: 778-309-4860, Toll Free: 833-309-4860).
You must provide us with a void cheque, pre-authorized debit form, or payroll direct deposit from your external account. This is an onboarding requirement allowing us to protect the security of your account and to link your account with your external account. Any document provided must be clear to establish this link.
Peoples Bank is required by the Canada Revenue Agency (CRA) to obtain and verify your Social Insurance Number.
Anyone who is a Canadian resident that has reached the age of majority in their province may open an account in their own name.
If you have online banking:
- Log into your online banking
- Click on My Profile
- Select Change Address
- Fill out form and submit
If you do not have online banking, please update your information using one of these methods:
- By phone: 833-309-4860 (toll-free) or 778-309-4860, Monday to Friday, 5:00am to 4:30pm PST
or - In writing: please send us a written notice, including your name, account numbers, and new address, to:
Peoples Bank of Canada
Suite 100 - 888 Dunsmuir Street
Vancouver, BC V6C 3K4
To close an account at Peoples Bank, please phone us at 833-309-4860 (toll-free) or 604-631-3464 during business hours from Monday to Friday 8:00 am to 4:30 pm (PST) or send us a written notice by mail to:
Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4
To link an external account, you can provide a void cheque, pre-authorized debit form, or payroll direct deposit form for the account you wish to link, along with a signed and completed form: External Account Link form.
Please note we may limit the number of accounts you link to your account at Peoples Group.
If you wish to delete external banking information; this can be done by logging into your online account and deleting the link.
Once you have applied for an account, you will be provided a reference number for your application. You will not have a log in until we receive your documents for account opening. Once your account is opened, then you will receive an email with your login information.
A GIC will require either an eSavings or EasyTransaction account to access your GIC funds upon maturity.
Low Balance Alert Questions
We will send you a notification if the available balance in your account drops below $100 or another amount set by you. Low balance alerts are designed to keep you informed and help you manage your money.
No account charges or penalties are incurred if your available balance is low. Please note our banking system will not process customer-initiated transactions that would put your account balance below $0.00. However, a system-generated transaction, such as a service charge could put your account in a negative balance. If your balance does go below $0.00, kindly review and make an online deposit.
You will automatically be enrolled to receive low balance alerts if you have an eSavings or EasyTransaction account and a valid email address on file. If you have a joint account, both account holders will receive alerts.
After initial enrollment, you can manage your alert preferences, including which accounts you wish to receive alerts for, in your mobile app or through online banking (find out how below).
To opt-out of receiving low balance alerts or modify preferences, including changing the preset threshold of $100 to a different amount or the method of receiving the alerts, follow these easy steps:
On your Peoples Bank Mobile App:
Step 1: Sign into your mobile banking app
Step 2: Go to Alerts, then Manage Alerts
Step 3: Choose which alerts to update, enable, or disable
Step 4: Click Save Changes
Through Online Banking at Peoples Bank
Step 1: Sign into your online banking
Step 2: Go to Message and Alerts, then Manage Alerts
Step 3: Choose which alerts to update, enable, or disable
Step 4: Click Submit to save changes
You can also enable or update other alerts through your online banking or mobile app for:
- New Payee Added
- Password Changed
- Online Login
- Interac e-Transfer®
- Online Banking Account Locked Out
If you have any questions or need assistance, feel free to call us at 7783094860 or toll-free 8333094860 or email us at [email protected].
EasyTransaction account questions
For existing customers:
You can use online banking to set up your EasyTransaction account and transfer money from your linked account.
- Log in to online banking
- Go to Account Services
- Open a New Account, EasyTransaction account
- Choose the account type then select ‘Open account’, and follow the prompts
For new customers:
- On this site, click on Open an account
- Select New Client
- Select EasyTransaction account from drop-down menu and enter initial deposit amount
- Complete the online application and submit
- Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well.
- Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:
Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4
Funds can be deposited into your account by electronic transfer of funds from your externally linked account or by mailing us a cheque.
There is no minimum deposit for the EasyTransaction account.
Yes, you can pay your bills using the online bill payment feature.
To access funds from your account, you can initiate an electronic transfer of funds to your externally linked financial institution.
One of the features of our online banking system is the ability to have multiple externally linked financial institutions. You will need to provide us with a pre-printed VOID cheque for each account that you would like to add. If you do not have any cheques, you can provide a Direct Deposit form from your bank that has been stamped by your local branch. Please complete our Account Link Authorization Form along with your void cheque/direct deposit form, click here for Account Forms.
For questions relating to Interac, you can view our Interac FAQ document.
Guaranteed Investment Certificate questions
For existing customers:
If you have the funds in your Peoples Bank account, you can use online banking to set up your GIC.
- Log in to online banking
- Go to Account Services
- Open a New Account, Term Deposit
- Choose the term length, then select ‘Open account’, and follow the prompts
For new customers:
- On this site, click on Open an Account
- Select New Client
- Select GIC from the drop-down menu, enter the amount for investment
- Continue and choose a term using the drop-down menu
- Complete the online application and submit
- Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well
Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:
Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4
Minimum deposit for GICs is $1,000.
If instructions for the maturing GIC are not received by the date of maturity, the principal and interest will automatically renew for the same term at the posted rate in effect on the maturity date. After the renewal, you will have 10 business days to either cancel the transaction or change the term of your account. Maturity instructions can be provided anytime once the account is open. To provide maturity instructions, please phone us at 833-309-4860 (toll-free) or 778-309-4860 during our business hours Monday to Friday 8:00 am to 4:30 pm (PST).
Our GICs are not redeemable prior to maturity. If you think you will require funds prior to the maturity date, you may want to take advantage of our high interest eSavings account.
To provide maturity instructions, please call our customer service line toll-free at 1-833-309-4860 or 778-309-4860. Unfortunately, we cannot accept maturity instructions online or via email. For the protection of our clients, we need to identify our clients over the phone before making any changes on accounts.
When you provide instructions to have the full balance of your GIC closeout to a savings account with Peoples Bank, the GIC account will be considered closed. The principal and interest from your GIC will be available in your savings account at maturity.
e-Savings account questions
For existing customers:
You can use online banking to set up your savings account and transfer money from your linked account.
- Log in to online banking
- Go to Account Services
- Open a New Account, Savings Account
- Choose the account type then select ‘Open account’, and follow the prompts
For new customers:
- On this site, click on Open an account
- Select New Client
- Select eSavings Account from drop-down menu and enter initial deposit amount
- Complete the online application and submit
- Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well.
Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:
Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4
Funds can be deposited into your account by electronic transfer of funds from your externally linked account or by mailing us a cheque.
There is no minimum deposit for the eSavings account.
No, we do not allow bill payments for eSavings accounts at this time.
To access funds from your account, you can initiate an electronic transfer of funds to your externally linked financial institution.
Peoples Bank does not charge any monthly fees for the e-Savings Account.
The interest rate on the eSavings account is variable and subject to change.
One of the features of our online banking system is the ability to have multiple externally linked financial institutions. You will need to provide us with a preprinted VOID cheque for each account that you would like to add. If you do not have any cheques, you can provide a Direct Deposit form from your bank that has been stamped by your local branch. Please complete our Account Link Authorization Form along with your void cheque/direct deposit form, click here for Account Forms.
Statement questions
Statements will be available for all your products held in the online banking platform on a monthly basis.
To view your estatements online, log into your online account and select the eStatement button. Then select “Click here to download your statement”, you are now able to select and open the statement you would like to view.
Yes, you are able to download account activity to a few Personal Financial Management Software programs, including: Quicken, QuickBooks, Microsoft Money, and Sage 50. You are also able to download to a Comma Delimited (Excel) or PDF file.
To do this, go to Account Activity, indicate the accounts you wish to download and the date range then select Advanced Options where you will select what types of transactions you want to download and the format.
You are required to notify Peoples Bank of any errors or omissions in this statement within 30 days of the statement date. If no errors are reported within this timeframe, the statement will be considered correct. If you have any questions regarding your statement, contact us at 778-309-4860 or 833-309-4860 (tollfree).
To update your language preference between English and French for your online banking and monthly statements, please email [email protected] or call 833-309-4860, Monday to Friday, between 5:00 AM to 4:30 PM PST.
Tax documentation information questions
The T-5 form supplied by the Canada Revenue Agency (CRA) provides space for the primary owner. The interest earned can be reported by any of the registered owners. Learn more on the CRA T5 Guide page.
If you require a duplicate of any tax document we produce, please call 778-309-4860 or 833-309-4860 (toll-free) between Monday to Friday 5:00 am to 4:30 pm PST).
Online banking questions
After we have set up your account, we will provide instructions via email that will walk you through the online activation procedure.
- Click “Sign In”.
- Enter your new customer number
- Enter the temporary password provided
- Follow the prompts
- Note: Your password must be a minimum of 9 and maximum of 30 characters and must include both an upper and lower case letter, one number and one special character.
If you have forgotten your password or locked yourself out of online or mobile banking, you can reset it if you have successfully enrolled in 2Step verification. If you have not enabled 2Step verification, please contact us during regular business hours (Monday to Friday 5:00 am to 4:30 pm PST) at 7783094860 or 8333094860 (tollfree).
To reset your password, follow these steps:
- Select “Forgot Password” on the login screen
- Enter in your customer number and date of birth
- Select continue
- The 2step verification code will be sent to your selected method of contact
- Enter in the code you have received
- Select continue
- Verification Code Successfully Validated will be displayed
- Select continue to proceed
- Enter in your new password. Your password must be a minimum of 9 and a maximum of 30 characters. It must include an upper and lower case letter, one number and one special character from the following characters @#$|’!
- Select continue
- Successful password reset screen will be displayed.
- Click “Go to login” to return to login screen to login with new password
- If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00 am to 4:30 pm PT) at 7783094860 or 8333094860
- Check your current balances
- Transfer funds internally
- Transfer funds to external financial institutions
- View your transactions
- View your statements online
- Download activity to your accounting software
Scheduled and recurring transfers can be set up easily by logging in to your online account and selecting the Transfer button. You can easily specify the date range and the frequency of the transfer. You will also have the ability to review all your transfers online.
Transfers can be made to and from your other financial institutions. First, we need you to provide us with a void cheque to establish a link to your other bank accounts and then you can log in to your online account and transfers funds at any time. Select the transfer button and complete the transfer information required.
If you have not changed your Online Banking Password in the last 2 years you will be asked to reset your password in Online Banking. If you are logging into the Mobile App, you will be asked to go to Online Banking to update your password first.
2Step verification is an extra layer of security to log into your online banking to protect you and your account information. 2Step verification will replace the security challenge questions. This additional step in the sign in process authenticates you and further secures your login credentials and account information.
In addition to your customer number and password, you will be asked to enter in a code that we will send to you via text message or email, whichever method you prefer.
You can select “Not Now” to skip enrollment however there is a grace period. Once the grace period is finished, you will be required to enroll to login.
To enroll in 2Step verification, follow these steps:
- On the initial login page, enter your customer number and password
- For new clients logging in for your first time, you will be required to acknowledge the Direct Services agreement and change your password to proceed
- Next, you will be prompted to enroll in 2Step verification
- Select your preferred contact method by entering in your contact information
- A verification code will be sent to your preferred contact method. If you choose not to enable 2step verification at this time, you can select Not Now. However, you will be prompted to enable this each time you login, so we strongly encourage you to enable this enhanced security feature
- The Verification code is only valid for 10 minutes, if the code is entered after the time has expired, you will need to request a new code
- Enter in your verification code and select continue
- Enrollment complete will be displayed indicating 2Step verification has been successful
- Select continue to login into online banking
- If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00 am to 4:30 pm PT) at 7783094860 or 8333094860
If you have not received your verification code, you can select to have it resent to you again. We also recommend checking the contact method information entered. If the contact method information was entered incorrectly, this can be updated from Online or Mobile Banking.
Yes, you can enroll in 2Step verification in Mobile Banking.
If you wish to update your contact methods for 2Step verification after enrollment, follow these steps:
- Login into Online Banking
- Select Profile and Preferences from the menu options (or settings if updating your contact methods in mobile banking)
- Select Change 2Step Verification information
- Update your contact information
- If you are adding a new method of contact, a verification code will be sent to the selected method to complete enrollment again
- If both methods are entered, you can delete or remove one. You cannot delete or remove both as one contact method needs to be active for 2Step verification.
- If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00 am to 4:30 pm PT) at 7783094860 or 8333094860
To update your language preference between English and French for your online banking and monthly statements, please email [email protected] or call 8333094860, Monday to Friday, between 5:00 AM to 4:30 PM PST.
